We want your order to arrive in great condition and right when you need it. Here’s everything you need to know about how we ship.
Processing Time
All orders are handcrafted and made in small batches. Please allow 2–5 business days for your order to be prepared, packaged, and handed off to the carrier. During high-volume periods (holidays, new batch launches), processing may take up to 7 business days. You will receive a shipping confirmation email with tracking as soon as your order is on its way.
Shipping Carriers & Delivery Times
We ship via USPS and UPS. Carrier selection depends on your location and order size.
Standard Shipping (USPS First Class / Ground): 5–8 business days after fulfillment
Priority Shipping (USPS Priority Mail): 2–4 business days after fulfillment
Expedited Shipping (UPS): Options available at checkout
Delivery estimates are provided by the carrier and are not guaranteed. Weather, holidays, and carrier delays can affect delivery times and are outside our control.
Shipping Rates
We keep shipping simple with flat rate pricing:
- Lip Balm orders: $4.95
- All other orders: $7.95
- Free standard shipping on orders over $50
Where We Ship
We currently ship within the United States only. We hope to expand internationally in the future — follow us on social media or join our email list to be the first to know.
Temperature & Product Care During Shipping
Our tallow products are sensitive to heat. During warm months (or if you live in a warmer climate), products may soften or shift in texture during transit. This is completely normal and does not affect the quality or effectiveness of your product.
If your whipped tallow or balm arrives softened, simply place it in the refrigerator for 15–30 minutes to restore its texture. See our FAQ page for detailed texture restoration instructions.
We do not use synthetic stabilizers or waxes to prevent melting — that would go against everything we stand for. What you receive is the real thing, and it may look a little different depending on the season.
Order Tracking
Once your order ships, you’ll receive a confirmation email with a tracking number. You can use this number directly on the USPS or UPS website to follow your package. If you haven’t received a tracking email within 7 business days of placing your order, please contact us.
Lost, Stolen, or Damaged Packages
Desert Rose Tallow is not responsible for packages lost or stolen after confirmed delivery. If your tracking shows delivered but you haven’t received your order, please:
- Check with neighbors and household members
- Check any safe drop locations near your door
- Contact your local USPS or UPS facility directly
- File a claim with the carrier if needed
If your order arrives damaged, please contact us within 5 days of delivery with a photo of the damage. We will work with you to make it right.
Wrong Address
Please double-check your shipping address before completing checkout. If you realize you’ve entered an incorrect address, contact us immediately at the email listed on our Contact page. If the order has already shipped, we are unable to reroute it and cannot be held responsible for packages delivered to an incorrect address.
Questions?
We’re a small, family-run business and we genuinely care about every order. If something goes wrong or you have questions, please reach out through our Contact page. Real people read every message.