Refund Policy
Last updated: March 2026
We make every product ourselves, and we stand behind it. If something isn’t right, reach out and we’ll figure it out.
Not happy with your order?
Scent is personal — what smells amazing to one person might not be right for another, and we completely understand that. If you receive your order and it’s just not for you, contact us within 30 days and we’ll offer you a full refund or exchange, your choice. We’d rather you be happy than stuck with something sitting in a drawer.
Returns
For all other returns, we can only accept items that are unused and unopened within 30 days of receiving your order.
To start a return, contact us through our Contact page and include your order number. Return shipping is the customer’s responsibility. For anything over $20, we’d recommend a tracked shipping method — we can’t issue refunds for packages lost on their way back to us.
What we can’t accept returns on:
- Opened or used products (unless you’re unhappy with the scent — see above)
- Orders older than 30 days
- Items not in their original condition
Damaged or wrong items
If something arrived damaged, broken, or not what you ordered — please reach out right away with a photo if you can. We’ll make it right, no hassle.
Questions?
Just contact us. We’re a small family business and we actually like reading our messages.